Store Policy

Thank you for choosing Mamago!

The terms and conditions ("T&Cs") specified here apply to the access and/or usage of www.mamago.sg ("Site") and also establish the terms and conditions under which Mamago ("we," "our," "us") provides products and services. We kindly request you to carefully read these T&Cs before using the Site. Any modifications to our T&Cs on the Site will be published here. Please frequently review our T&Cs for any updates or alterations.

By accessing, utilising, and/or continuing to use the Site, you hereby agree to the following:

• You have read, comprehended, and agreed to be bound by all stated T&Cs.
• You are the Site's user.

If you do not accept any of these T&Cs, please exit the Site and/or discontinue using our services immediately.

1. Order, Pricing, and Payment

Prices displayed on the Site are in Singapore Dollars and exclude shipping and other additional charges. Prices listed on the Site may change periodically, and promotional discounts or offers may be withdrawn at any time without giving any reason or prior notice. The price payable by you for the products and services will be the price of the product and services as stated on the Site at the time your order is submitted to us through the Site.

Mamago strives to provide accurate and up-to-date information on pricing, product, and promotion listed on the Site. However, we do not guarantee and shall not be held responsible for any losses resulting from pricing, product, and promotional information errors or incompleteness. We will notify you if there are any errors, and you will have the option to confirm or cancel your purchase of such items. If you decide to confirm your order, you authorise us to charge the additional amount to you. If you choose to cancel your order, we will refund payment for such item to you. If we cannot contact you, we will treat your order for the incorrectly priced item as canceled.

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of your order details. No alterations, changes, or cancellations are allowed once the order has been placed. All paid orders are non-refundable and non-exchangeable for cash, in-kind, or other goods and services. All orders received from or through the Site shall be subject to Mamago's sole and absolute discretion for acceptance. We reserve the right to cancel orders and fully refund you, the customer, at our discretion and without incurring additional liabilities. Each fully-paid order accepted by us shall constitute a separate and individual order governed by these T&Cs.

To pay for your order, you must either:

• Use a credit card, debit card, or PayPal at the time of online ordering, or
• PayNow to UEN T20LL1198H within 24 hours from the time you placed your order.

Cash on delivery or any other payment method is not accepted. For payment via PayNow, you must include your order number in your payment reference and send us a message at +65 8738 0298 with your payment details once payment is made. Upon receipt of your payment, we will reply to you as confirmation of your order. Please note that items in your order(s) placed are not reserved until we have received your payment within 24 hours from the time you placed the order(s).

Full payment must be received in full before the delivery of goods. If your payment is not received, is declined by us, or your bank or credit card issuer, we will not hold items against your order. Upon completion of your order, you will receive an email summarising your order. Please note that a promo code is only valid for a single transaction and may not be used in conjunction with any other discounts and/or promotions.

We reserve the right to request additional information from you at any time to complete your order and/or comply with regulatory requirements. By placing your order, you authorize us to transmit or obtain information about you from third parties from time to time for verification and authentication to complete your order.

We may, at any time, cancel any part or the whole of your order for any reason, including when insufficient or incorrect information has been provided, authentication has not been possible, unable to meet the delivery deadline and/or the product is out of stock, without incurring additional liabilities. In the event that we cancel or are unable to fulfill your order, we will provide a full refund of any payment received for such order.

Children/minors under the age of 18 must seek permission from their parents before placing an order and are deemed to have done so.

2. Delivery, Exchange, and Refund

2.1 Delivery

Delivery arrangements can only be made after we have received your payment. Your order will be delivered to you at one requested address within three business days upon receipt of payment, and a delivery charge of $15.00 applies. For delivery to Sentosa Island, a delivery charge of $30.00 applies. If you require special arrangements, you may contact us here or leave a note in your order. We will try to accommodate your request, but we cannot guarantee that your request(s) will be met. During festive seasons, a delivery surcharge of $8.00 may also apply.

Upon confirmation, no changes in the delivery date, time, or location are allowed. Please ensure that someone is present to receive the order(s) at the scheduled delivery date and time.

In the event that an incorrect or incomplete delivery address has been provided, the order(s) will be returned to our office and rescheduled for delivery on the subsequent business day, with an additional delivery fee of $30.00 applicable. Any perishable products in your order(s) not dispatched within the following four business days will be promptly disposed of at your expense to ensure product freshness. If no one is available at the designated delivery location to receive the order(s) at the time of delivery, the order(s) will be left at your doorstep. We shall not be held liable if any perishable products in your order(s) become unfit for consumption.

The products will be your responsibility from the time we deliver the products to the address you have provided us. Once the order has been accepted, we are not liable for any damage that is rendered to the product(s) and/or any other items (including gifts, cooler bags, etc.) purchased or gifted from us upon delivery or collection. We do not allow exchanges, returns, or refunds, and we will not accept any liability either for any damage sustained to the product and/or any other items thereafter or for any failure to follow the instructions provided once delivered.

For multiple products purchased in a single order, please note that orders cannot be split, and all products will be delivered on the same day as scheduled.

For any delay in the delivery of your order, we will inform you accordingly and dispatch the order once possible. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any loss and/or delay in delivery, however caused.

2.2 Location Exclusion

We do not deliver to Jurong Island, restricted airline and cargo areas, BBQ pits, and locations outside of mainland Singapore, including offshore islands.

2.3 Damaged, Spoiled, or Incorrect Product(s)

In the rare event that any of our products contain any damaged, spoiled, or incorrect product(s) at the point of delivery or collection, do not accept the damaged, spoiled, or incorrect product(s) and please contact us within 24 hours at info@mamago.sg. A refund or an exchange may be offered at our sole discretion.

3. Registration and Account Details

To access and/or use parts or whole of the Site, our services, and/or products, you may be required to create an account with Mamago. By establishing an account, you agree to:

• Provide accurate, complete, current, and updated information about yourself for registration and account maintenance.
• Take full responsibility for maintaining the confidentiality of your account information.
• Refrain from sharing, granting, allocating, or transferring your account to others or any entity.
• Assume responsibility for all communications and activities conducted through your account.

Mamago disclaims any responsibility or liability to you or any third party for any claims, demands, actions, proceedings, losses, damages, liabilities, costs, or expenses resulting from or in connection with your account usage, including unauthorised or fraudulent usage. For account assistance, please contact infor@mamago.sg.

Mamago reserves the right to reject account registrations, and to suspend, deactivate, cancel, or terminate any account, and/or delete all associated information and files without notice, at our sole discretion. Mamago is not liable for any liability stemming from or relating to our actions concerning the suspension, deactivation, cancellation, or termination of any account.

4. Ownership of Intellectual Property

Mamago either owns or is a licensee of all intellectual property rights pertaining to the content and materials on the Site. You are prohibited from copying, reproducing, modifying, republishing, duplicating, selling, reselling, uploading, posting, transmitting, adapting, downloading, exploiting, distributing, or dealing with any content or material from the Site, in whole or in part, for any purpose without obtaining prior written permission from Mamago. All content and material on this website, including but not limited to the 'look and feel,' trademarks, logos, text, photographs, graphics, videos, text, images, design, layout, and other materials, are the property of Mamago, its licensors, or other relevant third parties. Unauthorised use of the Site may result in a claim for damages and/or criminal offence.

5. Third-Party Sites

The Site may feature links, plug-ins, widgets, or other connections to third-party sites that are not affiliated with, owned, operated, or controlled by Mamago, such as third-party payment system providers. You acknowledge and agree that Mamago is not responsible for the content, privacy policies, or practices of such third-party websites. By accessing and/or using the Site, you explicitly relieve Mamago of any and all liability arising from your access and/or use of any third-party website.

We encourage you to review the terms and conditions and privacy policies of any third-party websites before using them and disclosing your data to them.

6. Indemnification

You agree to indemnify and hold harmless Mamago, our partners, affiliates, subsidiaries, directors, officers, employees, agents, partners, and contractors from all claims, demands, actions, proceedings, awards, damages, losses, liabilities, penalties, costs, and/or expenses arising from your direct or indirect (i) access and use of the Site, contents, materials, services, and/or products, (ii) unauthorised or fraudulent use of your account, (iii) breach of any provision of the T&Cs, (iv) infringement of any rights of another person or entity, and/or (v) violation of any statutory requirement and/or applicable law.

7. Release and Waiver

No waiver or release of any T&Cs or any rights by Mamago shall be effective unless expressly stated as a release and/or waiver and made in writing and signed by an authorised representative of Mamago.

Any failure by Mamago to enforce any right or provision of the T&Cs shall not be construed as a waiver of such right or provision. A release or waiver by us for any default shall not be considered a release or waiver for any subsequent default. If any provision of these T&Cs is found to be invalid, illegal, or unenforceable, the remaining provisions of these T&Cs shall continue in full force and effect.

8. Force Majeure

Neither we nor any third-party services we utilise shall be liable for any failure to perform when such failure or delay results from circumstances beyond our reasonable control, including but not limited to fires, floods, explosions, accidents, adverse weather conditions, traffic congestion, mechanical breakdowns, obstructions of private or public highways, riots, government actions, quarantine restrictions, disruption to supply lines, power outages, acts of war, terrorism, acts of God, or any industrial disputes or strikes.

9. Entire Agreement

These T&Cs, including our Refund Policy, Privacy and Personal Data Protection Policy, constitute the entire agreement between you and Mamago regarding your access to and/or use of the Site, Content, and/or Services, superseding and cancelling all prior terms and conditions and agreements, if any, whether written or oral.

10. Disclaimers and Limitations of Liability

The Site, its services, and all information provided herein are offered on an "as is" and "as available" basis without any representations or warranties of any kind, express or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement.

Without limiting the foregoing, Mamago expressly disclaims any warranty, condition, guarantee, term, or representation regarding:

• The accuracy, timeliness, performance, reliability, completeness, or suitability of the information and materials on the Site for any particular purpose.
• Uninterrupted and secure access to the Site and/or its services.
• The Site and/or services being free of harmful components, such as viruses.
• The correction of all defects.

By accessing this Site, you agree that:

• Mamago may add, change, modify, terminate, or suspend any part or whole of the Site and/or services provided without providing any reason or prior notice, at any time.
• You may be denied access to and/or use of the Site, in whole or in part, without prior notice or liability to you at our sole discretion.
• Access to and/or use of the Site may be interrupted from time to time.
• Information and materials on the Site may contain inaccuracies or errors at any given time, and we expressly exclude any liability for such errors to the fullest extent permitted by law.
• Your use and/or access to the Site are at your sole risk.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:

• Loss or damages you incur or suffer, directly or indirectly, from accessing, using, and/or being unable to access and/or use the Site, its content, or services.
• Any connections with the acts, omissions, or defaults of any third-party payment system(s) and/or payment data on the Site.
• Third-party claims, whether directly or indirectly caused by or relating to the content of our Site and the products purchased on or through our Site.
• Any warranties provided under these T&Cs if the total price for the product has not been paid in cleared funds by the due date for payment.

To the extent that any exclusion of liability under these T&Cs is not permitted by law, the aggregate cumulative liability of Mamago and our affiliates under any order shall not exceed the sum you have paid to us for the sale of products under that order.

11. Governing Law & Jurisdiction

These T&Cs and any disputes, claims, actions, or proceedings arising out of or in connection with these T&Cs shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.

12. Privacy & Personal Data Protection Policy

We may collect, use, and disclose personal data that you provide to us to supply the products and/or services to you, process your payment, send you newsletters, and for other specified purposes. Mamago acknowledges the importance of maintaining the security and privacy of your personal data. For more information, please refer to our Privacy and Personal Data Protection Policy.